Occasionally a new customer will enquire if we charge a call out fee and the answer is yes and here’s a detailed explanation of why we at Mayfair Plumbing and Gasfitting do charge a call out fee.
There is a huge amount of administration work which goes into running a large plumbing firm and by having these systems in place it guarantees great customer satisfaction each time and amazing service backed by a comprehensive guarantee on all our work every time.
In the fields of Plumbing and Gasfitting there is rarely any two jobs which are the same that’s why it is important that you engage the services of a plumbing firm such as Mayfair Plumbing and Gasfitting who spend the time ensuring that each service vehicle carries a broad range of spare parts for nearly every job imaginable, from things like a broken water pipe through to a faulty hot water service our plumbing service vehicles carry all the parts and it’s not just one brand we stock either its every brand on the Australian market.
Our plumbers are all fully licensed and continually re trained on the latest changes to every aspect of the plumbing and gas fields. Our plumbers also hold class B electrical licenses, have confined space tickets and also EWP tickets, white card certified, trained to test and install thermostatic mixing valves and are backflow prevention qualified.
Our staff listen to the initial enquiry carefully and pay attention to what the job may require. By doing this we can have a plumber call into a supply merchant and pick up materials on the way to your job and then purchase the various bits and pieces if we do not already carry them in our service vehicles.
What does the above mentioned points mean to you as the customer? It means you are not having to pay a plumber to drive all around Adelaide sourcing bits and pieces for your project, yes there are going to be times where a particular part may be rare and has to be specially ordered in, but if we have to return to your job for a second visit to complete the initial task you will only ever pay the one call out fee.